Current Issue:

"Helping Your Business Fly"
Issue 27

IN THIS ISSUE:

1. FLIGHT LINES: Be Prepared
2. WING TIPS: More Windows Xp Tips
3. FEATURE ARTICLE: Service Above and Beyond
4. ALTER EAGLE: Entrepreneur.com - Information Resource
5. EAGLE'S TALON: HTML Calendar Generator - Freeware
6. EYE OF THE EAGLE: What six letter English word...
7. CONTACT THE FLYER: Send questions, comments and articles

1) ======= Flight Lines =======
[Observations on business and life]

Chance favors the prepared mind.
--Louis Pasteur

It is better to be prepared for an opportunity and not have
one than to have an opportunity and not be prepared.
--Whitney Young Jr.

Taking the time to prepare yourself and your employees
can make a big difference in the outcome of your efforts.

2) ======= Wing Tips =======
[A variety of business helps and tips]

More Windows Xp Tips

Customize Windows XP: Windows XP includes a hidden configuration tool called the Local Group Policy Editor, or gpedit program. This tool lets you modify just about every feature of Windows XP, without having to use the more complicated and much dreaded regedit program.

To use this editor, go to Start / Run and type gpedit.msc and hit the "ENTER" key.

***

Share Your Internet Connection:
Open Network Connections.

Click the dial-up, local area network, PPPoE, or VPN connection you wish to share. In Network Tasks, click "change settings of this connection".

Under "Advanced", check the box that says "allow other network users to connect through this computer's Internet connection".

To allow any computer on your network to dial out and connect to the Internet, check the box titled "establish a dial-up connection whenever a computer on my network attempts to access the Internet".

Save you settings and exit.

3) ======= Feature Article =======

Service Above and Beyond
By Ralph Moore

I like to eat. Although I have been accused of not being particularly choosy, I am specifically fond of foods with a little spice. Like Thai, Chinese or Mexican.

There is an excellent Mexican restaurant here in Greenwood, where the service and food are the best, and there is seldom a wait of more than a few minutes. As we are paying our bill, there is always a basket of peppermint candies, free for the taking.

Sure, I know this is a small token of gratitude on the part of the owners, but it is, nevertheless significant. We have always been well served by the excellent food and attentive service and really expect nothing more.

And that's precisely why it matters.

You see, they really don't have to do that. This is a VERY popular restaurant. I don't think anyone is actually going there for the mints. But still, they do a little bit more, they go 'above and beyond the call' of what's expected.

And, at least in my case, it makes an impression. Here's another example of service 'above and beyond'.

Way back in 1971, I was a teenager working night-stock for a local grocery store on the eastside of Indianapolis.

On Saturday mornings, I would often stop for breakfast at a nearby restaurant. As I usually sat in the same area, I would be served by Karen, one of the full-time waitresses.

At the time, it never dawned on me just how attentive she was. In January 1972, I enlisted in the Air Force. It wasn't until nearly three years later, while home on leave, that I managed to get back to my old hangout for breakfast.

There was Karen, cheerful as always, working behind the counter. As she brought me a cup of coffee, I heard her ask, "Let's see, two eggs scrambled, sausage patties, hash browns, and a double order of toast, right?"

I was amazed. Sure I almost always ordered the same thing, but I never would have dreamed that anyone would remember that, especially after such a long time.

I started watching Karen, and it became clear to me that her regular customers would often have their favorite beverage at their usual spot, before they even sat down.

What's more, Karen took a genuine interest in the care of her customers, as if they were part of her own family. She was detail-minded in every aspect of her job.

Needless to say, Karen always seemed to have the largest tips of any of the waitresses. All because she made the extra effort to take care of her customers, by doing the unexpected, by offering service 'beyond the call' of what most people would expect.

As business owners and professionals your challenge is to find new ways of setting yourselves apart from the competition.

When you do a little bit more than what is expected, when you excel, by offering service 'beyond the call' of your duties to your customers, then you will begin to make a lasting impression, and a loyal customer for your business.

Ralph Moore is the editor of the FREE Eagle Flyer Newsletter, which offers "How To Technology and Tips That Can Multiply Your Business Online". To subscribe to the Eagle Flyer and receive a FREE report, visit:
Eagleflyer.com

4) ======= Alter Eagle =======
[Products and services that we recommend]

Entrepreneur.com - Information Resource

Let me just say that there is far too much to tell about this site to go into any great detail. This is one you will want to add to your favorites, and then refer to whenever you need an some inspiration for growing your business or to help you solve a business problem.

Whether you subscribe to the named magazine, or not, check the website for the latest info.

Some of the topic headings include Startups, Homebiz, Franchise, Bizopps, Money, Marketing, Management, Tech, and more. I have always found this to be a great place to see what other business owners are working on.

5) ======= Eagle's Talon =======
[Tools to help you "get a grip" on things]

HTML Calendar Generator - Freeware
By Brent Herring

If you publish a website and have always wanted a simple way to add a calendar, you need look no more.

HTML Calendar Generator generates a full year html calendar ready to publish. Output is both the whole year in one file, and one file for each month of the year.

It allows for multiple notations for each date, customizable html attributes [font face, alignment, colors, etc]. The program even has a simple built in FTP client that lets you click on a button to publish directly to your web site.

The author also includes examples, documentation, suggestions and images to help you get going quickly. Very nice program!

6) ======= Eye of the Eagle =======
[Ideas to help you think creatively]

What six letter English word contains ten other words
without re-arranging any of the letters?

(Answer in the next issue of the Flyer)

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Answer to Last Month's Puzzler...

[How are these three related?
Superman - Moses - The Cabbage Patch Kids]

They were all adopted.

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No part of this publication may be reproduced in whole, or
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publisher.

Registered with the Library of Congress. ISSN: 1535-8429
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